01Does ConsulPoint need to be rolled out across the organisation?
No. It can start with one process and one team. Expansion makes sense when the pilot delivers reviewed results and there is capacity to maintain its sources, permissions and applications.
02Does ConsulPoint make executive decisions?
The platform can help retrieve and prepare information. Strategic decisions, interpretation of results and authorisation of new actions remain with the responsible people.
03Where is the best place to start?
With a frequent process that has accessible information and a person responsible for running it. Decide in advance how you will assess the result and test with real cases before widening the scope.
04Who should take part in the pilot?
The person accountable for the process, someone who knows the sources and access permissions, and the people who will use the result. If personal data or external systems are involved, it helps to include whoever is responsible for data protection and technology.
05How do we assess whether the pilot works?
By comparing the starting situation with the pilot: resolution time, repeated enquiries, adoption by the team and time spent correcting results. Keep implementation cost separate from recurring usage. These are evaluation criteria, not promised savings.