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ConsulPoint for people · HR

AI for HR: useful knowledge during onboarding and everyday work

ConsulPoint organises internal information for people and agents to use within their authorised context. In HR, a first use case can focus on onboarding documents or procedural questions, without automating decisions about employees.

Discuss a use case for this departmentUse cases and checks

Product information ·

ConsulPoint for people · HR

What to scope first

Distinguish general organisational information from personnel files and personal data. The agent needs current sources and a clear route to pass questions to HR when the available documentation cannot resolve them.

Use cases and checks

Example configurations, not commercial results or complete solutions included by default. Applications, integrations and controls are scoped for each project.

Support a new starter

Situation
New starters need to find manuals, contacts and procedures while different teams repeat the same explanations.
With ConsulPoint
Bring the relevant resources together and configure a knowledge agent for the authorised group. A Workspace can organise documentation and applications associated with the onboarding context.
Components
SituationWith ConsulPointKnowledge CentreWorkspacesWhat to validate
What to validate
Test common questions with HR and check that access does not include personnel files or information about other people.

Answer questions about internal procedures

Situation
Questions about processes and documents are spread across conversations and messages, with answers that can become outdated.
With ConsulPoint
The agent helps consult policies and prepare answers. The team can intervene according to channel and permissions when interpretation or personal attention is needed.
Components
SituationWith ConsulPointKnowledge CentreConversationsWhat to validate
What to validate
Define who maintains each policy and how unanswered questions are handled. Check that exceptions are not presented as general rules.
ConsulPoint for people · HR

What to prepare for a demonstration

3things to bring to the demo

  • Approved general documentation and its maintenance owners.
  • User groups and boundaries around personal data access.
  • Common questions and a support route for exceptions.
Product information

How to evaluate the result

Observe time to find information, repeated questions and enquiries requiring team assistance. Also assess source freshness; do not use these metrics as an automated evaluation of employee performance.

Frequently asked questions

Questions from this department

Do we need to upload personnel files to start?

No. An onboarding or enquiry pilot can use authorised general documentation. Adding personal data requires a specific purpose, controls and scope.

Does it include an LMS or automated hiring decisions?

These examples do not amount to a complete learning or recruitment system. The platform can support enquiries and document processes; specialised applications and their scope are defined separately.

Which documentation should we use first?

General, authorised documentation such as welcome guides, policies and internal procedures, kept up to date and with identified owners. It is a starting point that does not require uploading personal data.

How do we prevent someone from accessing information that is not meant for them?

Folder permissions limit what each user can consult. Before putting the case into use, test them with people in different roles and check that nobody receives information from areas outside their access.

Should the answers be reviewed?

Yes, at the start and whenever they affect significant decisions. Check the answers with the owners of each procedure. Questions that require interpretation or judgement remain with people.

Solutions

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Discuss a use case for this department

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